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Robti
Posts : 245
Join date : 2017-04-19
Age : 54
Location : Hamilton

Still no cocktail time

on Mon Jun 26 2017, 20:44
Hi all, so I ordered a cocktail time of the bay a week on Saturday past and the page states 3-5 day delivery by courier, get the confirmation email on Monday and think all is fine should get my watch Tuesday/Thursday then notice email says delivery Friday to Monday, email them and I am told they don't work the weekend and it takes around 3 days to process the order so the Friday/Monday is correct. So after waiting for a delivery i get an update today order dispatched so I give it till this afternoon and I call up the courier and according to them they only have the paperwork but not uplifted anything yet.
So email sent off cancelling the order and tellling them to check their feedback for my comments.
So rant over what would you have done as I am sure I will get a reply in the morning?

Thanks


Last edited by Robti on Mon Jun 26 2017, 21:15; edited 1 time in total (Reason for editing : Spelling)
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SeikoJohn
Admin
Posts : 2014
Join date : 2016-09-19
Age : 45
Location : Middlesbrough

Re: Still no cocktail time

on Mon Jun 26 2017, 20:53
I think you did the right thing I sold a few items a few weeks ago and got them in the post the following day . If their ebay page states 3-5 days delivery then they should stick by what they say .

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“A man with one watch knows what time it is; a man with two watches is never quite sure.” - Lee Segall
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domecurb
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Posts : 2672
Join date : 2016-09-18
Location : Scotland
http://thewatch-clockforum.forumotion.co.uk

Re: Still no cocktail time

on Mon Jun 26 2017, 21:21
SeikoJohn wrote:I think you did the right thing I sold a few items a few weeks ago and got them in the post the following day . If their ebay page states 3-5 days delivery then they should stick by what they say .

agreed, no excuse for sloppy customer service, it puts you one edge and spoils what should be a good experience, if the watch has been uplifted you may still receive it and you will have a bargaining chip as to whether you keep it or not....the Chinese like to negotiate Wink

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Robti
Posts : 245
Join date : 2017-04-19
Age : 54
Location : Hamilton

Re: Still no cocktail time

on Tue Jun 27 2017, 20:40
Update in the new arrival lounge Very Happy
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Re: Still no cocktail time

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